Business Relationship Management

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What is Business Relationship Management

Maintaining a healthy relationship with the customer at all levels.

What does good look like?

  • Regular meetings with customers
  • High level of customer satisfaction
  • Customers feeling impressed that they IT needs are understood

What are the main activities of Business Relationship Management

  • Meeting customers regularly (ask your customers what regularly should be)
  • Seeking first to understand, then be understood
  • Pick up and deal with requests, complaints, conflicts.

Video of Business Relationship Management

Here would be a video of ITIL Business Relationship Management

Orientation workshop for your organisation

  • Who is the Business Relationship Manager?
  • List up key customers
  • When was last time we were on-site for these customers?
  • If our customers could be impressed more by us, what would that be?

Simple as possible work description for Business Relationship Management

  • Go meet customers
  • Observe directly
  • Seek first to understand, then be understood
  • Deal with issues, impress the customer