Continual Service Improvement

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What is Continual Service Improvement?

Step by step improvements for Services, Processes, Technology and People.

Because STANDSTILL = DECLINE

Processes in Continual Service Improvement

  • The main process in ITIL CSI is the 7 Step improvement process but focus here is on the CSI approach instead. What does this mean?
  • Here is an image showing the CSI 7 step improvement process:

7steps.png

and below is an image showing the CSI Approach. This approach is referred to in the video.

CSI-Approach.png

What does Continual Service Improvement mean for me at my organisation?

The following is an example of an orientation worksheet and should be answered and discussed in internal workshops.

  • What is the organisational vision?
  • What does the organisational vision mean for me?
  • What is the package I deliver to Sykehuspartner?
  • How am I measured?
  • Where does my work come from?
  • Where does the result of my work go?