Service Assets and Configuration Management

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What is Service Assets and Configuration Management?

The ITIL process responsible for keeping relationships of services components up to date.

What does good look like?

  • Up to date configuration items and configuration management database

Video of ITIL Service Assets and Configuration Management

Orientation workshop for your organisation

  • Who is the Service Assets and Configuration Manager? Several?
  • Where is the CMDB?
  • Where is the CMS?
  • How trustworthy is our CMDB?
  • What can be improved?

Simple as possible work description for a Service Assets and Configuration Manager

  • Impress the Change Manager with up to date records