What is Service Design?
The design of new or changed services for introduction into a test or production environment.
In order to reach good IT service management, Service Design recommends the effective and efficient use of the 4 P's:
- People: The right people doing the right things
- Processes: The right way
- Products: With the right products, tools and technologies
- Partners: With support from the right partners
The 5 main aspects of Service Design
Remember STAMP (first letter of each aspect):
- Service Solutions: Often the service solution is packaged in a Service Design Package
- Tools: Example being the Service Portfolio which supports almost everything else by providing what we deliver, the status and the value to the customers
- Architecture: Including technology and management architectures
- Measurement methods: In order to manage, we need some form of measurement methods
- Processes: Designing activities to be included in processes.
Processes in Service Design
- Service Catalog
- Service Level Management
- Design Coordination Management
- Availability Management
- Capacity Management
- IT Service Continuity Management
- Information Security Management
- Supplier Management
What does Service Design mean for me at my organisation?
The following is an example of an orientation worksheet and should be answered and discussed in internal workshops.
- Who works with Service Design?
- Who is the Service Design manager? Several?
- How is my work involved with Service Design?
- Which of the Service Design processes am I involved with?
- Where can I find our Service Level Agreements?
- Where can I find our Service Catalog?