Service Operation

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What is Service Operation?

Service Operation is the ITIL stage that carries out activities to provide and manage the services as agreed and documented in SLA with customers

Processes in Service Operation

What does Service Operation mean for me at my organisation?

The following is an example of an orientation worksheet and should be answered and discussed in internal workshops.

  • Who works with Service Operation?
  • Who is the Service Operation manager? Several?
  • How is my work involved with Service Operation?
  • Which of the Service Operation processes am I involved with?