Service Portfolio Management
From Boosting Performance
The control of investments in terms of business and customer value. The service portfolio has three parts:
- Service Pipeline: Proposed or in development
- Service Catalog: Live or available for deployment
- Retired Services: Services no longer offered
What does good look like?
- An understanding of why we deliver the present services
- An understanding of the value of upcoming services
- An understanding of which services should be stopped
- What are the the costs of delivering services?
- What are the prices of services?
- What are our strongpoints? Weakpoints?
- What should be prioritised?
- What are the main risks/aggregated risks to the portfolio of services?
- An understanding of how many of our current services are linked to Strategic Objectives
- How are the transitions managed between Pipeline > Catalog and from Catalog > Retired and possibly from Retired > Catalog?
What are the 3 subsets of the service portfolio?
- Service Pipeline (possible future services)
- Service Catalog (Todays menu of services)
- Retired Services (Phased out services)
Video of ITIL Service Portfolio Management
Orientation workshop for your organisation
- Who is the Service Portfolio Manager? Several?
- Where is an overview of the Service Portfolio?
- How/Where am I involved in this area of work?
- How does Service Portfolio Management relate to the following processes:
- Service Catalog Management
- Supplier Management
- Service Level Management
- How are the transition points handled in our organisation?
- Pipeline > Catalog and from Catalog > Retired and possibly from Retired > Catalog
Simple as possible work description for a Service Portfolio Manager
Donkey bridge: Unoriginal Cars Provide Brave Parts
- Understand (What are we delivering?)
- Categorize (Categorize and understand why we are delivering present services)
- Prioritize (Maintain a prioritised list of services for the pipeline and the catalog)
- Balance (Maintain a balance of services to help customers achieve their objectives)
- Plan (Maintain a monthly plan to shake the portfolio and update as appropriate)