Strategy Management for IT Services

What is Strategy Management for IT Services

A process to ensure that the IT strategy is defined, maintained and achieves its purpose.

The IT strategy should be defined by the overall business strategy.

What does good look like?

• A short and simple IT vision

is translated into:

• SMART strategic objectives

which are linked up to:

• Organisational team plans

What are the main activities?

Having answers to these questions:

• Specification of types of services to be delivered
  • What should we deliver?
  • Who are the customers of these services?
  • What business outcomes are we helping customers achieve?

Video of Strategy Management for IT Services

Here would be a video of ITIL Strategy Management for IT Services

Orientation workshop for your organisation

• What is the organisational vision?
• What are the SMART strategic objectives to be reached?
• What is my departments/teams goals in next 6 months-1 year?
• Ensure they are SMART
• Explain HOW are your departments/teams goals are linked up to the strategic objectives.
• Find overlapping goals between teams
• Find strategic objectives that no departments/teams are delivering.

Simple as possible work description for Strategy Management for IT Services

• Read "Start with Why" by Simon Sinek
• Visualise the contribution every department/team is delivering to the organisations SMART strategic objectives.
• Keep the visualisation up to date