Supplier Management

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What is Supplier Management?

The ITIL process that ensures Suppliers deliver as agreed

What does good look like?

  • Categorising of Suppliers
  • Maintenance of Supplier contracts
  • Evaluation of new Suppliers
  • Maintaining Supplier relationships
  • Renewing and ending contracts
  • Confidence that the part of our Service Catalog that is dependent on Suppliers is covered by contracts

What are the 4 categories of Suppliers?

  • Strategic: Usually managed by top management
  • Tactical: Significant commercial activity, handled by middle management
  • Operational: For suppliers of smaller operational products
  • Commodity: Suppliers of low value and/or easily available products

Video of ITIL Supplier Management

Orientation workshop for your organisation

  • Who is the Supplier Manager? Several?
  • Where is an overview of all Supplier contracts?
  • Which Suppliers have not signed contracts?
  • Which services in our Service Catalog are dependent on Suppliers?
  • Which of those services do not have contracts?
  • Which Suppliers are critical for provision of our services?
  • What can be improved?

Simple as possible work description for a Supplier Manager

  • Meet with Suppliers/Vendors
  • Ensure every Supplier has an updated contract that covers provision of services in our service catalog