Transition Planning and Support

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What is Transition Planning and Support?

  • The ITIL process that plans and coordinates resources in Service Transition.
  • Almost like an internal project manager in Service Transition.

What does good look like?

  • No bottlenecks in Service Transition
  • Well prepared transition actitivities
  • Coordinated resource usage
  • Stakeholders supported through transition


Video of ITIL Transition Planning and Support

Orientation workshop for your organisation

  • Who is the Transition Planning and Support Manager? Several?
  • How are resources currently planned in Transition?
  • What can be improved?

Simple as possible work description for a Transition Planning and Support Manager

  • Be the internal project manager for all changes and releases