Evaluation Management

From Boosting Performance
Jump to: navigation, search

What is Evaluation Management?

The ITIL process that creates:

  • Predicted performance of changes (what will happen if change is approved)
  • Actual performance of changes (what happened after change was implemented)

What does good look like?

  • Predicted reports are trustworthy
  • Actual reports after changes have been implemented are similar to predicted reports

Video of ITIL Evaluation Management

Orientation workshop for your organisation

  • Who is the Change Evaluation Manager? Several?
  • Where are examples of Predicted performance?
  • Where are examples of Actual Performance?
  • How do we use Predicted reports in Change Advisory Boards?
  • What can be improved?

Simple as possible work description for an Evaluation Manager

  • Impress the Change Manager with good Predicted performance reports