IT Service Continuity Management

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What is IT Service Continuity Management?

The ITIL process that discovers, designs and supports disaster recovery and major incidents

  • Design how to manage major incidents
  • Work with Incident Management to plan how to handle major incidents
  • Awareness and simulations of major incidents - Who does what and when?

What does good look like?

  • An understanding of Business Continuity plans
  • Matching IT Continuity plans to Business Continuity
  • Successful simulations of major incidents

Video of ITIL IT Service Continuity Management

Orientation workshop for your organisation

  • Who is the IT Service Continuity Manager? Several?
  • Where are Business Continuity plans?
  • Where is an overview of possible major incidents?
  • How/Where am I involved in IT Service Continuity plans?
  • When was the last simulation of major incidents?
  • What can be improved?
  • What awareness and training should happen for my team?

Simple as possible work description for a IT Service Continuity Manager

  • Identify potential major incidents with customers
  • Plan preventive actions
  • Test preventive actions
  • Plan contingency actions
  • Test contingency actions