Knowledge Management

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What is Knowledge Management?

The ITIL process to help with better decision making by maintaining accurate information

What does good look like?

  • Easily found accurate information
  • Ongoing knowledge transfer

Video of ITIL Knowledge Management

Orientation workshop for your organisation

  • Who is the Knowledge Manager? Several?
  • Where is information found?
  • Where is the Service Knowledge Management System?
  • How easily is information found?
  • What can be improved?
  • How trustworthy is the information documented?
  • What can be improved?

Simple as possible work description for a Knowledge Manager

  • Information easily found, as simple as wikipedia