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Welcome to the Boosting Performance ITIL wiki.
Brendan Martin is the main author of this wiki, he is the person drawing in the short films, and it's his voice you here in the films and podcasts.
He lives in Oslo, Norway... more info here

At the moment, this wiki is for:

Below is a list of all 26 ITIL processes.

These links will take you to pages where each process is described as simple as possible along with a short video clip.
Some of the video clips aren't in the right page so a complete list of videos can be found separately.

Change Management wiki

These wiki articles are based on the book,
"The Effective Change Manager's Handbook - Essential guidance to the change management body of knowledge"
ISBN: 978-0-7494-7307-5