Service Portfolio Management

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The control of investments in terms of business and customer value. The service portfolio has three parts:

  • Service Pipeline: Proposed or in development
  • Service Catalog: Live or available for deployment
  • Retired Services: Services no longer offered

What does good look like?

  • An understanding of why we deliver the present services
  • An understanding of the value of upcoming services
  • An understanding of which services should be stopped
  • What are the the costs of delivering services?
  • What are the prices of services?
  • What are our strongpoints? Weakpoints?
  • What should be prioritised?
  • What are the main risks/aggregated risks to the portfolio of services?
  • An understanding of how many of our current services are linked to Strategic Objectives
  • How are the transitions managed between Pipeline > Catalog and from Catalog > Retired and possibly from Retired > Catalog?

What are the 3 subsets of the service portfolio?

  • Service Pipeline (possible future services)
  • Service Catalog (Todays menu of services)
  • Retired Services (Phased out services)

Video of ITIL Service Portfolio Management

Orientation workshop for your organisation

  • Who is the Service Portfolio Manager? Several?
  • Where is an overview of the Service Portfolio?
  • How/Where am I involved in this area of work?
  • How does Service Portfolio Management relate to the following processes:
    • Service Catalog Management
    • Supplier Management
    • Service Level Management
  • How are the transition points handled in our organisation?
    • Pipeline > Catalog and from Catalog > Retired and possibly from Retired > Catalog

Simple as possible work description for a Service Portfolio Manager

Donkey bridge: Unoriginal Cars Provide Brave Parts

  • Understand (What are we delivering?)
  • Categorize (Categorize and understand why we are delivering present services)
  • Prioritize (Maintain a prioritised list of services for the pipeline and the catalog)
  • Balance (Maintain a balance of services to help customers achieve their objectives)
  • Plan (Maintain a monthly plan to shake the portfolio and update as appropriate)